Lead Teller & Client Experience Leader

KeyCorp; Brattleboro (VT); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank Brattleboro is seeking a Lead Teller to serve as a pragmatic troubleshooter and trusted advisor for clients and staff. You will guide tellers, resolve complex service issues, and help transition clients to banking professionals for deeper financial wellness conversations.

You'll lead day-to-day teller operations, coach staff, ensure compliance, and participate in branch meetings while supporting a strong client experience culture.

Qualifications

• High school diploma or equivalent required.
• 3+ years demonstrated superior client relationship skills.
• 3+ years cash handling experience.
• Ability to lead, motivate and foster teamwork.
• Notary license preferred.

Responsibilities

• Lead teller line operations, schedule tellers, coach tellers in-person.
• Identify and resolve complex client servicing issues and transition to Banker.
• Assist clients in achieving financial goals with wellness tools.
• Observe and coach tellers to enhance client experience and efficiency.
• Ensure regulatory, security, and internal audit compliance in branch.
• Participate in morning huddles and end-of-day debriefs.
• Balance cash drawers within guidelines and handle deposits/withdrawals.
• Promote bank products and services to clients and identify opportunities.

Skills

Leadership

Teamwork

Customer service

Sales skills

Time management

Education

High School Diploma or GED

Tools

Windows PC

Calculator

Job description

KeyBank Brattleboro is seeking a Lead Teller to serve as a pragmatic troubleshooter and trusted advisor for clients and staff. You will guide tellers, resolve complex service issues, and help transition clients to banking professionals for deeper financial wellness conversations.

You'll lead day-to-day teller operations, coach staff, ensure compliance, and participate in branch meetings while supporting a strong client experience culture.