Lead Teller & Branch Ops Leader

Park Bank - Madison; Fitchburg (WI); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Park Bank - Madison in Wisconsin is seeking a Lead Teller to oversee teller operations and branch processes, ensuring accuracy in cash handling and audits. The role emphasizes client service leadership and operational excellence within the branch team.

You will train and guide tellers, handle escalated client issues, and drive a consistently positive client experience. This full-time position requires professionalism and a proactive, service-oriented mindset.

Formación

• Minimum 3–5 years of related work experience or equivalent education.
• High School Diploma or equivalent required.
• Associate's Degree or post-secondary classes preferred.

Responsabilidades

• Interact with clients and retail associates in a friendly and upbeat manner.
• Demonstrate leadership and professionalism.
• Process transactions for clients in a timely and accurate manner.
• Abide by cash handling procedures.
• Manage operational audits.
• Oversee tellers and provide feedback on client experience.
• Support onboarding new tellers.
• Strong attendance and dependability.
• Support client needs by asking open-ended questions and directing clients to the appropriate staff.

Conocimientos

Customer service

Leadership

Cash handling

Training

Educación

High School Diploma or equivalent

Associate's Degree (preferred)

Descripción del empleo

Park Bank - Madison in Wisconsin is seeking a Lead Teller to oversee teller operations and branch processes, ensuring accuracy in cash handling and audits. The role emphasizes client service leadership and operational excellence within the branch team.

You will train and guide tellers, handle escalated client issues, and drive a consistently positive client experience. This full-time position requires professionalism and a proactive, service-oriented mindset.