Lead Teller & Branch Operations Leader

North Shore Bank; Racine (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

North Shore Bank in Racine, WI seeks a Branch Supervisor/Lead Teller to coordinate daily branch operations and support the Branch Manager in delivering high‑touch service. You will supervise tellers, oversee scheduling, and ensure policy adherence.

The role involves cross‑selling bank products, resolving complex inquiries, and maintaining strong customer relations while upholding service standards in a community‑focused environment.

Qualifications

• High school diploma or equivalent; 1 year bank-related operational support experience.
• Demonstrated customer service abilities; ability to handle multiple priorities.
• Knowledge of financial concepts and branch operations.

Responsibilities

• Disseminates operational changes to branch staff via meetings.
• Provides professional customer service; handles teller functions promptly.
• Identifies cross-sell opportunities and promotes bank products.
• Opens/closes the branch and schedules staff; supports branch manager.
• Gives performance feedback to the branch manager and guides staff.

Skills

Verbal communication

Written communication

Supervisory ability

Customer service

Financial concepts

Education

High school diploma or equivalent

Job description

North Shore Bank in Racine, WI seeks a Branch Supervisor/Lead Teller to coordinate daily branch operations and support the Branch Manager in delivering high‑touch service. You will supervise tellers, oversee scheduling, and ensure policy adherence.

The role involves cross‑selling bank products, resolving complex inquiries, and maintaining strong customer relations while upholding service standards in a community‑focused environment.