Lead Teller & Branch Operations Leader

Park Bank; Fitchburg (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Park Bank is seeking a Lead Teller to oversee branch operations, audit requirements, and cash handling while maintaining exceptional client service. You will lead tellers, train staff, and ensure accuracy in daily transactions.

This role emphasizes leadership, regulatory compliance, and a strong focus on customer experience, with opportunities to support onboarding and professional growth within Park Bank.

Qualifications

• High School Diploma or equivalent. Equivalent years of experience also accepted.
• Minimum 3-5 years of related work experience; or equivalent combination of education and experience.
• Associate's Degree or post-secondary classes/degree. Equivalent experience also accepted.

Responsibilities

• Interact with clients and other retail associates in a friendly and upbeat manner.
• Demonstrate leadership and professionalism.
• Process transactions for clients in a timely and accurate manner.
• Abide by cash handling procedures.
• Manage operational audits.
• Oversee tellers and provide feedback on client experience.
• Adhere to regulatory requirements and training.
• Support with onboarding new tellers.
• Strong attendance and dependability.
• Support client needs by asking open ended questions and effectively transitioning clients to the appropriate staff.

Skills

Leadership

Cash handling

Customer service

Communication

Education

High School Diploma or equivalent

Associate's Degree or post-secondary classes/degree

Job description

Park Bank is seeking a Lead Teller to oversee branch operations, audit requirements, and cash handling while maintaining exceptional client service. You will lead tellers, train staff, and ensure accuracy in daily transactions.

This role emphasizes leadership, regulatory compliance, and a strong focus on customer experience, with opportunities to support onboarding and professional growth within Park Bank.