Branch Operations & Sales Leader

Shenandoah University; Racine (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

North Shore Bank in Wisconsin is seeking a Branch Coordinator/Lead Teller to provide high-quality customer service, support operations, and help drive branch performance. You will assist with scheduling, supervise tellers in the manager's absence, and identify cross-sell opportunities while maintaining product knowledge and policy adherence.

This role emphasizes teamwork, integrity, and delivering reliable financial services to customers, with opportunities for growth within the

Qualifications

• High school diploma or equivalent required, bank-related experience preferred.
• Strong customer service abilities and professional demeanor.
• Effective verbal and written communication with colleagues and customers.
• Ability to manage priorities and maintain attention to detail in a busy environment.

Responsibilities

• Coordinate branch activities under the Branch Manager's guidance.
• Provide courteous, efficient teller service and resolve customer inquiries.
• Direct customers to appropriate staff for complex questions.
• Offer guidance to staff on procedures and exceptions; ensure security and policy adherence.
• Open and close the branch; assist with staff scheduling and coverage.
• Identify cross-sell opportunities and refer customers to appropriate products.

Skills

Customer service

Verbal communication

Written communication

Prioritize tasks

Education

High school diploma or equivalent

Job description

North Shore Bank in Wisconsin is seeking a Branch Coordinator/Lead Teller to provide high-quality customer service, support operations, and help drive branch performance. You will assist with scheduling, supervise tellers in the manager's absence, and identify cross-sell opportunities while maintaining product knowledge and policy adherence.

This role emphasizes teamwork, integrity, and delivering reliable financial services to customers, with opportunities for growth within the