Lead Teller & Branch Operations Supervisor

San Antonio Wings, Inc; Taunton (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Bristol County Savings Bank is hiring a Head Teller to lead teller staff and ensure outstanding customer service and smooth branch operations.

The role emphasizes vault security, regulatory compliance, and daily teller activities, with responsibilities including supervising tellers, scheduling, and assisting the Branch Manager as needed. A strong service mindset and weekend availability are required.

Qualifications

• High school diploma and specialized training completed.
• At least three years’ teller experience with supervisory ability.
• Working knowledge of the bank’s products and services.

Responsibilities

• Supervise teller staff to ensure high‑quality service and efficient branch operations.
• Manage vault, regulatory compliance and perform daily teller transactions as needed.
• Provide highest level of service and respond to customer needs and community requests.
• Directly supervise tellers and schedule daily activities for teller staff.
• Troubleshoot and reconcile problems and complaints related to teller line activity.
• Verify vault totals daily and maintain cash levels within prescribed limits.
• Sell and redeem U.S. Savings Bonds and cross-sell bank products.
• Provide backup to Branch Manager or Assistant Branch Manager as needed.
• Perform security functions, including opening and closing branch offices.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Supervisory ability

Education

High school diploma and specialized training

Tools

Computer terminal

Job description

Bristol County Savings Bank is hiring a Head Teller to lead teller staff and ensure outstanding customer service and smooth branch operations.

The role emphasizes vault security, regulatory compliance, and daily teller activities, with responsibilities including supervising tellers, scheduling, and assisting the Branch Manager as needed. A strong service mindset and weekend availability are required.