Teller Supervisor - Lead, Coach & Branch Operations

Savers Bank; Southbridge (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Savers Bank in Southbridge, MA is seeking a Teller Supervisor to keep daily teller operations running smoothly, coach teammates, resolve customer concerns, and help customers find banking solutions that fit their needs.

Lead by example, oversee transactions, support account opening and maintenance, and help the branch achieve service and sales goals while maintaining accuracy and security.

Qualifications

• At least three years of experience at a bank or credit union, including at least one year in a supervisory role.
• Strong cash handling, transaction processing, and customer service skills.
• Ability to coach others, handle difficult conversations, and set a consistent example.
• Confidence identifying customer needs and supporting product recommendations, referrals, and branch goals.
• Comfort with banking software, customer relationship systems, and accurate recordkeeping.
• Strong communication, organization, and problem-solving skills.
• A high school diploma or equivalent. College coursework or a degree in finance, business, or a related field is preferred.

Responsibilities

• Train and coach tellers on transactions, products, cash controls, security, and service standards.
• Coordinate teller schedules, monitor attendance, and provide objective input for performance evaluations.
• Create a collaborative environment where teammates ask questions, learn, and take responsibility for their work.
• Oversee and process transactions and supervisor overrides accurately and efficiently.
• Resolve customer questions and escalated concerns with professionalism and sound judgment.
• Assist with account opening, closing, and maintenance, and help customers understand available services.
• Ask thoughtful questions, recognize customer needs, and recommend relevant products or connect customers with the right banking partner.
• Coach tellers to identify referral opportunities and contribute to branch sales and relationship goals.
• Help the team deliver recommendations that earn trust and support lasting customer relationships.
• Oversee teller drawer and vault balancing, cash recycler activity, and cash orders and returns.
• Follow dual control procedures for vault, ATM, and other assigned activities.
• Verify customer identity and funds availability, maintain accurate records, and stay alert to fraud and security concerns.
• Support audits, protect customer information, and help troubleshoot or lift banking system issues.

Skills

Leadership

Coaching

Customer service

Cash handling

Communication

Organization

Problem-solving

Education

High school diploma or equivalent

Finance/Business coursework preferred

Tools

Banking software

CRM / customer relationship systems

Job description

Savers Bank in Southbridge, MA is seeking a Teller Supervisor to keep daily teller operations running smoothly, coach teammates, resolve customer concerns, and help customers find banking solutions that fit their needs.

Lead by example, oversee transactions, support account opening and maintenance, and help the branch achieve service and sales goals while maintaining accuracy and security.