Lead Teller & Banking Team Leader

Westfield Bank; Chicopee (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Westfield Bank seeks a Head Teller II to supervise the teller line at a mid-size branch in Massachusetts. You will oversee daily operations, guide tellers, ensure accuracy and cash management, and support branch goals.

The role requires strong leadership, customer service, and regulatory compliance, with a path toward branch management. Previous supervisory experience and at least one year as a Senior Teller preferred.

Qualifications

• Minimum High School diploma or GED.
• Experience as Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

Responsibilities

• Adheres to Westfield Bank customer service standards.
• Supervises teller line by allocating workflow and guiding staff.
• Trains new employees and monitors regulatory compliance.
• Balances cash drawers and performs teller audits.
• Leads teller team to meet sales goals through referral of bank services.
• Provides backup coverage to management and ensures cash vault security.

Skills

Customer Relations

Decision Making /Judgment

Job Knowledge

Leadership

Quality

Education

High School Diploma or GED

1 year experience as Senior Teller

Previous supervisory experience

Job description

Westfield Bank seeks a Head Teller II to supervise the teller line at a mid-size branch in Massachusetts. You will oversee daily operations, guide tellers, ensure accuracy and cash management, and support branch goals.

The role requires strong leadership, customer service, and regulatory compliance, with a path toward branch management. Previous supervisory experience and at least one year as a Senior Teller preferred.