Head Teller

San Antonio Wings, Inc; Taunton (MA); Sur place; USD 29 000 - 34 000; Plein temps

Résumé du poste

Bristol County Savings Bank is hiring a Head Teller to lead teller staff and ensure outstanding customer service and smooth branch operations.

The role emphasizes vault security, regulatory compliance, and daily teller activities, with responsibilities including supervising tellers, scheduling, and assisting the Branch Manager as needed. A strong service mindset and weekend availability are required.

Qualifications

• High school diploma and specialized training completed.
• At least three years’ teller experience with supervisory ability.
• Working knowledge of the bank’s products and services.

Responsabilités

• Supervise teller staff to ensure high‑quality service and efficient branch operations.
• Manage vault, regulatory compliance and perform daily teller transactions as needed.
• Provide highest level of service and respond to customer needs and community requests.
• Directly supervise tellers and schedule daily activities for teller staff.
• Troubleshoot and reconcile problems and complaints related to teller line activity.
• Verify vault totals daily and maintain cash levels within prescribed limits.
• Sell and redeem U.S. Savings Bonds and cross-sell bank products.
• Provide backup to Branch Manager or Assistant Branch Manager as needed.
• Perform security functions, including opening and closing branch offices.

Connaissances

Customer service

Communication

Interpersonal skills

Organizational skills

Supervisory ability

Formation

High school diploma and specialized training

Outils

Computer terminal

Description du poste

Bristol County Savings Bank, founded in 1846, is a full-service financial institution offering commercial lending, personal and business banking, and mortgage services.

The Bank’s Financial Advisory Services division has successfully assisted businesses, individuals, and non-profits with the management of their assets since 1989.

The Bank’s steady growth and expansion has resulted in $3.1 billion in assets and just over 400 employees in southeastern Massachusetts and Rhode Island.

The key words at Bristol County Savings Bank are: "Commitment, Stability, and Community," values that are combined with state-of-the-art technology to meet the needs of its customers.

A dedicated local community bank for over 175 years, Bristol County Savings Bank is actively involved in giving back to all the communities it serves both through financial support and the volunteerism of its people.

Pay: USD 21 to 25 per hour

• The Head Teller supervises and coordinates the teller staff to ensure high-quality customer service and efficient branch operations.
• They are responsible for vault management, regulatory compliance, and performing daily teller transactions as needed.
• Performs any functions necessary to provide the highest level of service and responsiveness to customers and the community.
• Supervises and coordinates teller area to ensure quality customer service and effective branch operations.
• Directly supervises tellers and schedules the daily activities of the teller staff.
• Troubleshoots and reconciles problems and complaints relative to teller line activity.
• Performs teller related operational activities and complies with various bank procedures.
• Verifies vault totals daily and maintains cash levels within prescribed limits.
• Sells and redeems U.S. Saving Bonds.
• Provides service and cross-sells all products to customers in teller capacity.
• Provides backup to Branch Manager or Assistant Branch Manager as needed.
• Performs security functions, including opening and closing the branch offices.

• High school diploma plus specialized course work and training.
• At least three years’ experience in a teller position with demonstrated supervisory ability.
• Working knowledge of the Bank’s products and services.
• Strong organizational, communication, customer service, and interpersonal skills.
• Able to use various office equipment including computer terminal.
• Able to work extended or weekend hours.