Lead Teller & Branch Operations Supervisor

New Horizons Credit Union; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

New Horizons Credit Union in Mobile, Alabama is seeking a Branch Leader to serve as the front line of member service. You will oversee teller activities, assist members with accounts, and help guide them toward financial goals.

This role emphasizes compliance, accuracy in transactions, and ongoing product knowledge. You will supervise teller staff, open new accounts when needed, and ensure branch procedures meet internal controls.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 years related banking/financial services experience.
• Ability to read and comprehend simple instructions, memos and write simple correspondence.
• Strong written and verbal communication; comfortable presenting information.

Responsibilities

• Provide exceptional member service.
• Complete transactions according to established guidelines.
• Identify referral opportunities and make appropriate referrals.
• Ensure compliance with internal controls and operational policies and procedures.
• Pursue ongoing education of New Horizons Credit Union products and services.
• Serve as back up to Branch Manager/Member Service Representative and supervise teller staff.

Skills

Customer service

Cash handling

Supervisory experience

Compliance understanding

Education

High school diploma or GED

Job description

New Horizons Credit Union in Mobile, Alabama is seeking a Branch Leader to serve as the front line of member service. You will oversee teller activities, assist members with accounts, and help guide them toward financial goals.

This role emphasizes compliance, accuracy in transactions, and ongoing product knowledge. You will supervise teller staff, open new accounts when needed, and ensure branch procedures meet internal controls.