Lead Teller & Branch Operations Supervisor

Century Bank; Alabama; On-site; USD 32,000 - 46,000; Full time

Job summary

Century Bank in Alabama is seeking a Teller Supervisor responsible for delivering exceptional customer service and ensuring tellers perform to our standards. You will oversee daily teller operations, balance cash, handle deposits, and maintain adequate branch cash.

The role requires strong communication, accuracy, and knowledge of banking regulations. You will cross-sell services, reference customers to appropriate departments, and ensure compliance with policies and privacy requirements.

Qualifications

• Graduation from high school or equivalent GED.
• Some college or post graduate technical training preferred.
• A minimum of two years teller experience is preferred.
• Excellent communication skills both verbal and written.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Excellent computer and keyboard skills.
• Good organizational skills

Responsibilities

• Supervise the teller functions for the Branch including the daily teller balance report.
• Receive checking and savings deposits - verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
• Responsible for maintaining adequate cash for the entire branch.
• Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Ensure teller station is properly supplied.
• Follow all bank policies and procedures.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Teamwork

Problem solving

Education

High school diploma or GED

Some college

Financial institution experience preferred

Tools

Microsoft Windows

Banking software

Job description

Century Bank in Alabama is seeking a Teller Supervisor responsible for delivering exceptional customer service and ensuring tellers perform to our standards. You will oversee daily teller operations, balance cash, handle deposits, and maintain adequate branch cash.

The role requires strong communication, accuracy, and knowledge of banking regulations. You will cross-sell services, reference customers to appropriate departments, and ensure compliance with policies and privacy requirements.