Lead Teller & Team Coach — Daytime Schedule

Security Financial Bank; Ladysmith (WI); In loco; USD 43.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training and professional develop

Tuition support for finance/banking

Saturday shift pay differential

Comprehensive benefit package

401k with employer match

Paid volunteer time off

Consistent daytime schedule

Descrizione del lavoro

Security Financial Bank in Ladysmith, WI seeks a Lead Teller to guide the teller team while delivering exceptional service. This full-time role offers daytime hours, leadership responsibilities, and opportunities for development and advancement in a community bank.

You will coach staff, handle deposits and complex transactions, oversee cash operations, ensure compliance, and help with hiring and training. A strong customer-service mindset and accurate work habits are essential for success.

Competenze

• High school diploma or equivalent required.
• Previous customer service and cash-handling experience required.
• Prior banking experience strongly preferred.
• Leadership or mentoring experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Detail-oriented with a high level of accuracy.
• Ability to make sound decisions in a fast-paced environment.
• Positive, professional attitude with a desire to lead a team.
• Comfortable using computers and learning new systems.

Mansioni

• Provide day-to-day leadership, coaching, and support for teller staff.
• Assist customers with deposits, withdrawals, and more complex transactions.
• Troubleshoot and resolve teller balancing, transaction, and customer issues.
• Assist with hiring, onboarding, and training new teller staff.
• Support employee development through regular coaching and performance conversations.
• Create schedules and ensure proper branch coverage.
• Oversee cash operations, including vault, ATM, and cash recyclers.
• Order and manage branch cash levels within established limits.
• Promote and refer bank products and services.
• Ensure compliance with policies, procedures, and banking regulations.
• Maintain accurate records for audits and internal controls.

Conoscenze

Leadership

Customer service

Cash handling

Communication

Problem solving

Formazione

High school diploma or equivalent

Descrizione del lavoro

Security Financial Bank in Ladysmith, WI seeks a Lead Teller to guide the teller team while delivering exceptional service. This full-time role offers daytime hours, leadership responsibilities, and opportunities for development and advancement in a community bank.

You will coach staff, handle deposits and complex transactions, oversee cash operations, ensure compliance, and help with hiring and training. A strong customer-service mindset and accurate work habits are essential for success.