Head Teller

Citizens Bank & Trust; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Citizens Bank & Trust in Lakeland, FL seeks a Head Teller to lead the teller line, balance cash, coach staff, and oversee transactions, ensuring accurate and compliant processing while delivering exceptional service.

The role focuses on growing customer relationships, boosting branch efficiency, and maintaining a professional, positive environment for staff and customers.

Qualifications

• Experience leading a teller team and daily cash handling.
• Strong focus on accuracy and compliance in processing transactions.
• Excellent customer service and relationship-building skills.

Responsibilities

• Lead the teller line and manage daily operations.
• Balance cash and supervise cash handling procedures.
• Coach staff and oversee transaction processing.
• Identify opportunities to grow customer relationships and branch efficiency.

Skills

Leadership

Coaching

Customer Service

Tools

POS System

Cash Handling

Job description

Citizens Bank & Trust is looking for a Head Teller for our Lakeland location.

The Head Teller manages the daily operations of the teller line, including cash balancing, staff coaching, and transaction oversight. This role ensures accurate and compliant processing of customer transactions while providing exceptional service. The Head Teller identifies opportunities to grow customer relationships, supports branch efficiency, and helps maintain a professional, positive environment for both staff and customers.