Banking- Head Teller

Citizens-Bank-; Lakeland (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Citizens Bank & Trust in Lakeland seeks a Head Teller to lead the teller line, balance cash drawers, and ensure accurate and compliant transaction processing.

You will coach tellers, monitor service standards, identify opportunities to grow customer relationships, support branch efficiency, and maintain a professional, positive environment for staff and customers. This role also requires strong leadership and hands-on supervision during peak hours.

Responsibilities

• Oversee teller line daily operations and cash balancing.
• Provide coaching and supervision to tellers.
• Ensure accuracy and compliance in customer transactions.
• Identify opportunities to grow customer relationships.
• Support branch efficiency and a positive environment for staff and customers.

Job description

Citizens Bank & Trust is looking for a Head Teller for our Lakeland location.

The Head Teller manages the daily operations of the teller line, including cash balancing, staff coaching, and transaction oversight. This role ensures accurate and compliant processing of customer transactions while providing exceptional service. The Head Teller identifies opportunities to grow customer relationships, supports branch efficiency, and helps maintain a professional, positive environment for both staff and customers.