Lead Teller & Branch Experience Leader

Renasant Bank; McDonough (GA); On-site; USD 48,000 - 62,000; Full time

Job summary

Renasant Bank in McDonough, GA is seeking a Head Teller to lead the branch’s customer experience and operations. The role emphasizes coaching, sales opportunities, and compliance while overseeing teller activities and daily balances.

As Head Teller, you will mentor Tellers, manage service standards, and collaborate with branch leadership to drive engagement and revenue growth, ensuring a best-in-class experience for customers and teammates.

Qualifications

• High school diploma or equivalent required; college education preferred, but not required.
• Minimum of 2 years of cash handling experience, one of which must be successful teller experience.
• Minimum of 1 year leadership experience.
• Minimum of 1 year customer experience in a sales environment preferred.
• Proven track record of leadership, sales management, and coaching.
• Ability to produce individual and team sales and customer experience results.
• Effective written and verbal communication skills.
• Strong sense of teamwork; ability to work cooperatively in a team environment.
• Attention to detail with strong record of accuracy in handling of transactions.
• Comfortable using a variety of technology software products to process transactions.
• Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes.
• Ability to travel for training, other development opportunities, and between branches, as needed.

Responsibilities

• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer.
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures.
• Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation.
• Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
• Assist with all monthly and quarterly branch assessments.
• Mentor and onboard all new Tellers - create a great experience for all new Tellers when they join the team. Ensure all training is completed.
• Participate in interviewing, selecting and training teammates.
• Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers.
• Help lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings.
• Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance.
• Perform other related duties as assigned.

Skills

Cash handling

Leadership

Customer service

Sales

Communication

Teamwork

Time management

Attention to detail

Education

High school diploma

College education preferred

Tools

Banking software

Job description

Renasant Bank in McDonough, GA is seeking a Head Teller to lead the branch’s customer experience and operations. The role emphasizes coaching, sales opportunities, and compliance while overseeing teller activities and daily balances.

As Head Teller, you will mentor Tellers, manage service standards, and collaborate with branch leadership to drive engagement and revenue growth, ensuring a best-in-class experience for customers and teammates.