Lead Teller & Branch Operations Coach

Peoples Bank; Tollesboro (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Peoples Bank in Kentucky is seeking a branch teller to manage day-to-day teller operations, open deposits, and process transactions. You will assist customers with maintenance requests and refer opportunities to the proper partners, supporting the Branch Manager with bank expectations and standards.

The role emphasizes coaching tellers, delivering friendly customer service, meeting referral goals, and maintaining confidentiality.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in customer service preferred.
• Proficient in Windows and MS Office applications.
• Excellent verbal and written communication.
• Team player with a customer-focused approach.
• Willing to travel to other branches as needed and lift up to 25 lbs.

Responsibilities

• Lead by example with the teller line and schedule coverage.
• Process deposits, cash handling, and teller transactions.
• Assist customers with maintenance requests and referrals.
• Coach and develop tellers; support Branch Manager with audits.
• Deliver friendly customer service and protect confidentiality.
• Meet referral goals and maintain compliance with policies.

Skills

Customer service

Communication

Team player

Microsoft Office

Windows

Attention to detail

Transportation reliability

Lifting up to 25 lbs

Education

High School Diploma or GED

Job description

Peoples Bank in Kentucky is seeking a branch teller to manage day-to-day teller operations, open deposits, and process transactions. You will assist customers with maintenance requests and refer opportunities to the proper partners, supporting the Branch Manager with bank expectations and standards.

The role emphasizes coaching tellers, delivering friendly customer service, meeting referral goals, and maintaining confidentiality.