Senior Teller I

Westfield Bank; Springfield (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Westfield Bank seeks a Senior Teller I at the Liberty Street Branch in Springfield, MA to assist the Head Teller and supervise the teller line. This full-time role emphasizes prompt, accurate transactions and strong customer service, with responsibility for upselling banking products where appropriate.

The position involves training new staff, ensuring cash handling accuracy, and supporting branch operations.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of cash handling experience.

Responsibilities

• Adhere to customer service standards.
• Apply service and sales process to build relationships.
• Provide information about bank products to customers.
• Assist in supervising teller line and train new employees.
• Provide back-up coverage for opening/closing when needed.
• Balance cash drawer at end of day.
• Meet referral goals for products and services.
• May open new accounts as needed.
• Balance ATM and maintain cash vault security.
• Perform quarterly cash audits in Head Teller's absence.
• Handle teller transactions and night deposit bags independently.
• Complete BSA, AML, and regulatory training as assigned.
• Adhere to all bank and regulatory policies.
• Perform additional duties as requested.

Skills

Adaptability/Flexibility

Customer Relations

Decision Making/Judgment

Cash handling

Education

High School Diploma or GED

Job description

Senior Teller I Department: Liberty Street Branch Job Status: Full-Time

FLSA Status: Non-Exempt Grade: 6 Reports to: Branch Manager Amount of

Travel Required: Local Travel as Needed Positions Supervised: Tellers (in Head Tellers absence)

POSITION SUMMARY Assists the Head Teller in supervising the teller line. A level 1 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.
• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Assists in supervising the teller line by: Allocating and coordinating the work flow in the absence of the Head Teller. Guiding and advising subordinates in the more complex phases of their work. Training new employees.
• Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration to do so when the lobby is accessible.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• May open new accounts as needed.
• Balances ATM.
• Maintains security of cash vault.
• Performs quarterly cash audits in the absence of the Head Teller.
• Independent performance of all teller transactions and night deposit bags.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional.

Duties As Requested. POSITION QUALIFICATIONS Competencies

• Adaptability/Flexibility
• Customer Relations
• Decision Making / Judgment / Job Knowledge
• Quality Education/Experience/Skills
• High School Diploma or GED required.
• Minimum of 6 months of previous cash