Senior Teller II

Westfield Bank; Southwick (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Westfield Bank is seeking a Senior Teller II for the Southwick, MA branch. This full-time position assists the Head Teller in supervising the teller line and ensuring prompt, quality service.

Responsibilities include training new staff, balancing cash, meeting referral goals, and maintaining compliance with BSA/AML and bank policies. A High School Diploma or GED and at least 6 months of cash handling are required.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling.

Responsibilities

• Assist Head Teller in supervising the teller line and allocating workflow.
• Train new employees and supervise subordinates in complex tasks.
• Balance cash drawer at end of day and ensure security of cash vault.
• Meet assigned referral goals by recommending bank products and services.

Skills

Cash handling

Education

High School Diploma or GED

Job description

Senior Teller II (FT) Southwick, MA \$20.13 - \$28.53 Hourly Job Status: Full Time FLSA Status: Non-Exempt Amount of Travel: Some Travel Reports To: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised: Tellers (in Head Tellers absence) POSITION SUMMARY Assists the Head Teller in supervising the Teller line. A level 2 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to Present And Potential Customers. ESSENTIAL FUNCTIONS Adheres To established Westfield Bank customer service standards. Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable. Provides information regarding bank products to all potential customers both retail and commercial. Assists in supervising the teller line by: Allocating and coordinating the workflow in the absence of the Head Teller. Guiding and advising subordinates in the more complex phases of their work. Training new employees. Proves cash drawer at end of day. Meets assigned referral goals through referral of bank products and services to meet customers' banking needs. Balances ATM maintains security of cash vault and performs semi-annual cash audits in absence of the Head Teller. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional Responsibilities As Requested. POSITION QUALIFICATIONS Competencies Adaptability/Flexibility Customer Relations Decision-Making/Judgment Job Knowledge Quality Education/Experience/Skills & Abilities High School Diploma or GED required. Minimum of 6 months of previous cash handling