Head Teller I

Westfield Bank; Huntington (MA); On-site; USD 47,000 - 71,000; Full time

Job summary

Westfield Bank in Huntington, MA seeks a Head Teller I to supervise the teller line, manage workflow, and ensure accurate cash handling and regulatory compliance.

The role requires a high school diploma and about 1 year of supervisory teller experience, with duties in training and customer service. This is a full-time position with opportunities for leadership within Retail Banking.

Qualifications

• High School Diploma or GED required.
• 1 year experience as a Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

Responsibilities

• Supervises the teller line by allocating and coordinating the work flow.
• Guides and advises subordinates in more complex tasks; trains new employees.
• Monitors regulatory compliance and ensures policy adherence.
• Balances ATM and proofs cash drawer at end of day.
• Provides backup coverage to management and oversees teller work for security and cash vault.

Skills

Customer relations

Decision making

Job knowledge

Leadership

Education

High School Diploma or GED

Job description

Teller POSITION SUMMARY

Supervises the teller line of a small branch. A level 1 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and Quality Service To Present And Potential Customers.

ESSENTIAL FUNCTIONS

Adheres to established Westfield Bank customer service standards.

Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.

Supervises the teller line by: Allocating and coordinating the work flow. Guiding and advising subordinates in the more complex phases of their work. Training new employees. Monitors regulatory compliance.

Helps to ensure operational excellence. Provides backup coverage to management team. Responsible for maintaining security and supply of cash vault. Performs teller administrative duties such as auditing tellers, money supply at teller stations, and attendance records. Oversees teller work for adherence to bank policy and compliance. Proves cash drawer at end of day.

Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services to meet customers banking needs. Balances ATM. Maintains security of cash vault. Performs semi-annual cash audits. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position.

POSITION QUALIFICATIONS

Competencies Customer Relations Decision-Making/Judgment Job Knowledge

Management Effectiveness Leadership Quality Education/Experience/Skills

High School Diploma or GED required. 1 year experience as a Senior

Teller Preferred. Previous Supervisory Experience Preferred. Ability To lead others.

Position: Head Teller I Huntington, MA $22.61 - $34.18 Hourly

Position: Head Teller I Department: Retail Banking Job Status: Full-Time

FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager Amount of

Travel Required: Some travel Positions Supervised: Tellers and Senior