Senior Teller Lead - Branch Banking & Cash Operations

Westfield Bank; Springfield (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Westfield Bank seeks a Senior Teller I at the Liberty Street Branch in Springfield, MA to assist the Head Teller and supervise the teller line. This full-time role emphasizes prompt, accurate transactions and strong customer service, with responsibility for upselling banking products where appropriate.

The position involves training new staff, ensuring cash handling accuracy, and supporting branch operations.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of cash handling experience.

Responsibilities

• Adhere to customer service standards.
• Apply service and sales process to build relationships.
• Provide information about bank products to customers.
• Assist in supervising teller line and train new employees.
• Provide back-up coverage for opening/closing when needed.
• Balance cash drawer at end of day.
• Meet referral goals for products and services.
• May open new accounts as needed.
• Balance ATM and maintain cash vault security.
• Perform quarterly cash audits in Head Teller's absence.
• Handle teller transactions and night deposit bags independently.
• Complete BSA, AML, and regulatory training as assigned.
• Adhere to all bank and regulatory policies.
• Perform additional duties as requested.

Skills

Adaptability/Flexibility

Customer Relations

Decision Making/Judgment

Cash handling

Education

High School Diploma or GED

Job description

Westfield Bank seeks a Senior Teller I at the Liberty Street Branch in Springfield, MA to assist the Head Teller and supervise the teller line. This full-time role emphasizes prompt, accurate transactions and strong customer service, with responsibility for upselling banking products where appropriate.

The position involves training new staff, ensuring cash handling accuracy, and supporting branch operations.