Lead Technical Support Engineer (Remote – ET)

1touch.io; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading data intelligence firm is seeking a Lead Technical Support Engineer to guide their support operations. This role involves overseeing the support team, managing ticket triage, and mentoring junior engineers. The successful candidate will troubleshoot complex technical challenges across Kubernetes, Linux, and Cloud environments. Excellent communication and problem-solving skills are essential. This position is fully remote and geared towards enhancing customer satisfaction in a fast-paced environment.

Qualifications

• 5+ years of experience in Technical Support or DevOps.
• Proven experience in a Lead, Senior, or Mentor role.
• Advanced hands-on administration and troubleshooting in Kubernetes.

Responsibilities

• Oversee the daily support queue and manage tasks based on expertise.
• Ensure team meets SLA response and resolution times.
• Provide technical guidance and code reviews to junior engineers.

Skills

Kubernetes

Linux

Scripting in Bash and Python

MongoDB

PostgreSQL

Communication skills

De-escalation

Job description

A leading data intelligence firm is seeking a Lead Technical Support Engineer to guide their support operations. This role involves overseeing the support team, managing ticket triage, and mentoring junior engineers. The successful candidate will troubleshoot complex technical challenges across Kubernetes, Linux, and Cloud environments. Excellent communication and problem-solving skills are essential. This position is fully remote and geared towards enhancing customer satisfaction in a fast-paced environment.