Senior Support Engineer - Cloud Native & Kubernetes

elastic.io; New York (NY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Health coverage for you and your family

Flexible locations and schedules

Paid time to volunteer

Parental leave

Job summary

A leading search AI company is looking for a Technical Support Engineer to enable users to find insights using their data at scale. The role involves providing expert service to customers, resolving technical issues, and driving improvements in customer satisfaction. Candidates should have 5+ years in technical support, familiarity with Elastic Stack, and strong skills in cloud technologies. This position is an opportunity to work in a dynamic environment with flexible locations and schedules, perfect for those eager to contribute to customer success.

Qualifications

• Must have 5+ years of experience in technical support or a related customer-facing role.
• Experience with the Elastic Stack preferred.
• Customer-oriented focus necessary.
• Strong understanding of cloud-native systems like Kubernetes required.

Responsibilities

• Provide expert-level service to customers.
• Resolve technical issues within contractual SLAs.
• Drive continuous improvement in support processes.
• Create lab environments to replicate customer issues.

Skills

5+ years of experience in technical support

Experience with the Elastic Stack

Technical background in System Administration

Customer-oriented focus

Experience in a Linux/Unix environment

Understanding of cloud-native systems like Kubernetes

Familiarity with cloud technologies such as AWS

Hands-on experience with Java

Advanced troubleshooting skills

Experience with APIs and REST calls

Tools

Kubernetes

Docker

Job description

A leading search AI company is looking for a Technical Support Engineer to enable users to find insights using their data at scale. The role involves providing expert service to customers, resolving technical issues, and driving improvements in customer satisfaction. Candidates should have 5+ years in technical support, familiarity with Elastic Stack, and strong skills in cloud technologies. This position is an opportunity to work in a dynamic environment with flexible locations and schedules, perfect for those eager to contribute to customer success.