Lead Technical Services Engineer

LATICRETE International; Castle Pines (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Lead Technical Services Representative in Castle Pines, Colorado. This role involves providing technical support and guidance on material selection and installation methods to customers via various communication channels.

The ideal candidate will have extensive experience in the construction industry, particularly in technical services. Key responsibilities include handling customer inquiries, training technical staff, and ensuring departmental procedures are implemented effectively. Join a company that values integrity and teamwork.

Qualifications

• Minimum of 6 years experience in the construction industry.
• Minimum of 4 years of experience in Technical Services or comparable industry experience.
• Strong knowledge of architecture and construction methods.

Responsibilities

• Provide technical services to customers through phone calls and email.
• Investigate and settle customer complaints through Salesforce.
• Train and assist Technical Services Representatives.

Skills

Construction industry experience

Technical Services experience

Knowledge of architecture and construction methods

Interpersonal skills

Education

Associates degree or equivalent work experience

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International is seeking a Lead Technical Services Representative in Castle Pines, Colorado. This role involves providing technical support and guidance on material selection and installation methods to customers via various communication channels.

The ideal candidate will have extensive experience in the construction industry, particularly in technical services. Key responsibilities include handling customer inquiries, training technical staff, and ensuring departmental procedures are implemented effectively. Join a company that values integrity and teamwork.