Lead Technical Service Engineer – Field & Diagnostics

International; Lisle (IL); On-site; USD 85,000 - 125,000; Full time

Job summary

International Motors, LLC, based in Lisle, Illinois, seeks a Technical Service Engineering Consultant to lead complex vehicle issue resolutions for Medium and Heavy Duty vehicles. You will work with dealer networks and engineering teams to identify root causes and corrective actions, driving uptime and customer satisfaction.

You will analyze field data, warranty and feedback, prepare reports, and provide advanced diagnostics guidance while coordinating across Quality, R&D, and Manufacturing

Qualifications

• Bachelor's degree with 2+ years in technical service engineering, automotive service, or truck service.
• Master's degree with 1+ year in technical service engineering, automotive service, or truck service.
• At least 5 years in technical service engineering within the automotive/truck sector.

Responsibilities

• Research, develop, and implement service repair strategies and technical solutions for vehicles in the field.
• Maintain deep technical understanding of current and upcoming products in the North American market.
• Lead issue resolution for complex technical challenges with internal and external teams.
• Analyze field data, warranty information, and customer feedback to identify trends and systemic issues.
• Prepare technical reports, service recommendations, and advanced diagnostic guidance.
• Provide resolution of dealer and fleet complaints with timely containment and root cause identification.
• Serve as liaison between Quality, TRATON R&D, Customer Support, Manufacturing, and other groups.
• Present findings, risks, and status updates to leadership and cross-functional stakeholders.
• Support investigations, product support, and service-improvement PM activities.
• Contribute to continuous improvement of service processes and customer experience.

Skills

Vehicle systems expertise

Advanced diagnostic methods

Root cause analysis

Strong communication

Project leadership

Dealer network experience

Education

Bachelor's degree

Master's degree

5+ years technical service experience

Job description

International Motors, LLC, based in Lisle, Illinois, seeks a Technical Service Engineering Consultant to lead complex vehicle issue resolutions for Medium and Heavy Duty vehicles. You will work with dealer networks and engineering teams to identify root causes and corrective actions, driving uptime and customer satisfaction.

You will analyze field data, warranty and feedback, prepare reports, and provide advanced diagnostics guidance while coordinating across Quality, R&D, and Manufacturing