Lead Support Administrator

American Water; Short Hills (NJ); On-site; USD 26,000 - 47,000; Full time

Job summary

American Water in Short Hills, NJ is seeking a Lead Support Administrator to provide essential administrative support for daily operations. This entry‑level role focuses on routine clerical tasks under established procedures and supervision.

Responsibilities include coordinating travel, preparing reports, maintaining records, assisting with purchasing, accounts payable/receivable, and data entry across company systems. On-site schedule is Monday–Friday, 7:30am–4pm, with limited remote option.

Qualifications

• High School diploma or GED required.
• 0-2 years of clerical/administrative support experience.
• Valid driver's license required.

Responsibilities

• Provide general administrative support to managers and departments for daily operations and routine projects.
• Coordinate travel arrangements and maintain calendars and meeting schedules.
• Prepare, compose, and distribute routine correspondence and meeting minutes.
• Maintain inventory of office supplies and place replenishment orders.
• Assist with obtaining permits and assembling standard documentation.
• Serve as first point of contact for routine inquiries; escalate complex issues.
• Enter data into business systems, databases, and spreadsheets; generate basic reports.
• Support accounts payable/receivable activities and processing of expenses.

Skills

Administrative support

Data entry

MS Word/Excel/Outlook

SAP knowledge

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

SAP

Job description

Job Description

Job Title: Lead Support Administrator

Posting Start Date: 9/28/26

Position Information

Posted Range: $18.50 to $33.60 hourly

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k),Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Operations Support Administrator is responsible for providing general administrative and clerical support for day‑to‑day departmental operations. This entry‑level role focuses on transactional, routine, and support activities performed under established procedures and with guidance from more experienced staff.

Key Accountabilities

The duties and responsibilities listed are representative of the work performed by employees in this role and are not intended to be exhaustive. Specific responsibilities may vary based on business needs, location, operational requirements, and organizational assignment.

• Provide general administrative support to managers and departments for daily operations and routine special projects
• Coordinate travel arrangements and maintain departmental calendars and meeting schedules
• Prepare, compose, and distribute routine correspondence, reports, and meeting minutes
• Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed
• Assist with obtaining permits and assembling standard documentation
• Serve as a first‑point‑of‑contact for routine customer or internal inquiries; escale complex issues as appropriate
• Gather information from operations leadership and systems to assist with responding to questions
• Explain basic company processes and procedures to customers and internal partners
• Monitor and respond to assigned BPEMs in accordance with established guidelines
• Administer and coordinate the preparation and completion of work orders following established policies and procedures
• Assist field or operations teams by entering, updating, and tracking work order information in company systems
• Enter data accurately into business systems, databases, and spreadsheets
• Compile routine daily, weekly, and monthly reports using predefined formats
• Research and update information in tracking systems and document repositories
• Maintain organized records related to operations, customer activity, and departmental processes
• Initiate routine purchasing transactions and assist with processing purchasing card and fleet-related expenses
• Support local inventory tracking and reporting; update inventory records
• Assist with vendor setup, invoice processing, and researching routine billing or delivery discrepancies, with oversight
• Assist with basic payroll and time reporting support by preparing documentation and verifying completeness
• Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking
• Prepare deposit documentation and forward information for review and approval

Knowledge/Skills

• Basic process and project management skills
• Good business acumen and judgment
• Effective quantitative and analytical skills; attention to detail.
• Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)
• Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others
• Knowledge of customer and/or operations support practices
• Ability to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reports
• Working knowledge of computer software such as MS Word, Excel and Outlook. Strong Excel skill preferred
• SAP knowledge preferred

Experience/Education

• High School diploma or GED
• 0-2 years’ experience in clerical / administrative support
• Must have a valid driver's license

Travel Requirements

• Standard office environment

Work Schedule

• Full-time
• On‑site w/ very limited remote option
• Monday-Friday, 7:30am to 4pm

Competencies

• Plans & Aligns
• Decision Making
• Communicates Effectively
• Builds Networks
• Action Oriented