Office Support Administrator

American Water; Woodridge (IL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) plan

Employee stock purchase plan

Medical coverage

Dental coverage

Vision coverage

Life insurance

Paid time off

Disability insurance

Wellness programs

Job summary

American Water in Woodridge, IL is seeking an Operations Support Administrator to help facilitate activities for field groups. You will process payroll, code invoices, manage vendor relationships, and ensure service orders are completed efficiently.

The role requires strong time management and communication skills, with a full-time, on-site schedule (Mon-Fri 7:00am-3:30pm) and potential overtime. A high school diploma is required and a Bachelor's degree is preferred.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Responsibilities

• Process payroll, invoices, and purchase orders.
• Maintain accounts payable and financial records.
• Respond to customer questions and service orders.
• Prepare data requests and generate reports in systems such as PowerPlan, Coupa, SAP and myTime.
• Interact with internal and external customers and provide assistance.
• Compile and review multifaceted reports daily, weekly and monthly.

Skills

Excel

Office procedures

Math skills

Computer literacy

Billing guidelines

Network knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

SAP

PowerPlan

Coupa

myTime

Job description

Pay Range: $24-$26/hr

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

Job Description

Job Title: Office Support Administrator

Posting Start Date: 10/14/26

Job Description:

Position Information

Pay Range: $24-$26/hr

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Ilinois American Water is hiring an Operations Support Administrator to help facilitate activities that support field groups in Woodridge, IL. This vital operational role requires strong time management, organization, and communications skills in order to execute daily work. As an Operations Support Administrator, you will perform a variety of tasks including processing payroll, coding invoices, handling vendor relationships and coordination, addressing customer questions, and ensuring service orders are seen through to completion.

The Operations Support Administrator is responsible for perfroming a variety of complex administrative activities and support invoving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to payroll, accounts payable, invoices, territory issues/receipts and purchase orders
• Research, compile and update information in various systems including databases, spreadsheets, and Microsoft Office programs
• Maintains financial and/or other business records, journals, and ledgers
• Interacts with internal and external customers regarding various issues and provides any assistance
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as PowerPlan, Coupa, SAP and myTime
• Compiles and reviews numerous multifaceted reports on a daily, weekly and monthly basis
• Performs other duties as assigned

Knowledge/Skills

• Microsoft Office Suite (i.e. Excel)
• Excellent knowledge of office procedures
• Excellent math skills
• Working knowledge of computer programs
• Knowledge of network and maintenance related issues
• Knowledge of company billing guidelines and state billing regulations preferred

Experience/Education

• High school diploma or equivalent certificate required
• Bachelors degree preferred

Work Schedule

• Full-time, on-site
• Monday-Friday, 7am-3:30pm
• Overtime as needed

Physical Requirements

• Primary sedentary general administrative work
• Frequent sitting, standing and walking
• Minimal stooping, bending, and crouching
• Ability to lift up to 25 lbs.

Work Environment

• General office environment
• In some instances, must be able to lift up to 10 lbs. maximum and occasionally lift various items

Certifications & Licenses

• Valid state driver's license with ability to pass an MVR background check

Competencies

• Plans & Aligns
• Decision Making
• Communicates Effectively
• Builds NetworksAction Oriented