Office Support Administrator

American Water Co.; Woodridge (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee Stock Purchase Plan

Disability insurance

Paid time off

Job summary

American Water, a leading U.S. water utility, is seeking an Operations Support Administrator in Woodridge, IL. The role focuses on processing payroll, invoices, vendor relations, and coordinating service orders to completion.

Strong administrative and communication skills are required for efficient operations. The position is full-time, on-site, with a Monday–Friday schedule and potential overtime. The company offers competitive pay, benefits, and opportunities for growth within a large national

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Process payroll, invoices, and purchase orders.
• Maintain financial records and ledgers.
• Respond to internal/external customer questions and service requests.
• Prepare data requests and generate various reports.
• Utilize systems like PowerPlan, Coupa, SAP and myTime to manage work orders.

Skills

Microsoft Office

Office procedures

Computer programs

Network knowledge

Billing regulations

Education

High school diploma

Job description

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

Ilinois American Water is hiring an Operations Support Administrator to help facilitate activities that support field groups in Woodridge, IL. This vital operational role requires strong time management, organization, and communications skills in order to execute daily work. As an Operations Support Administrator, you will perform a variety of tasks including processing payroll, coding invoices, handling vendor relationships and coordination, addressing customer questions, and ensuring service orders are seen through to completion.

The Operations Support Administrator is responsible for perfroming a variety of complex administrative activities and support invoving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

• Processes and maintains a variety of complex accounting information including, but not limited to payroll, accounts payable, invoices, territory issues/receipts and purchase orders
• Research, compile and update information in various systems including databases, spreadsheets, and Microsoft Office programs
• Maintains financial and/or other business records, journals, and ledgers
• Interacts with internal and external customers regarding various issues and provides any assistance
• Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems
• Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as PowerPlan, Coupa, SAP and myTime
• Compiles and reviews numerous multifaceted reports on a daily, weekly and monthly basis
• Performs other duties as assigned

Knowledge/Skills

• Microsoft Office Suite (i.e. Excel)
• Excellent knowledge of office procedures
• Working knowledge of computer programs
• Knowledge of network and maintenance related issues
• Knowledge of company billing guidelines and state billing regulations preferred

Experience/Education

• High school diploma or equivalent certificate required

Work Schedule

• Full-time, on-site
• Monday-Friday, 7am-3:30pm
• Overtime as needed

Physical Requirements

• Primary sedentary general administrative work
• Frequent sitting, standing and walking
• Minimal stooping, bending, and crouching
• Ability to lift up to 25 lbs.
• General office environment
• In some instances, must be able to lift up to 10 lbs. maximum and occasionally lift various items

Certifications & Licenses

• Valid state driver's license with ability to pass an MVR background check

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.