Admin, Operations Support

American Water

Plainfield (NJ)

On-site

USD 28,000 - 47,000

Full time

20 hours ago

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Benefits offered by this job

401(k)

Defined Contribution Plan

Employee Stock Purchase Plan

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Paid time off

Life insurance

Voluntary benefits

Wellness programs

Job summary

American Water is seeking an Admin, Operations Support to provide essential clerical support for day‑to‑day operations. This entry‑level role focuses on routine tasks under guidance, assisting with data entry, reports, and coordination of travel and scheduling.

Ideal candidates have a high school diploma or GED and 0–2 years of clerical experience, with basic MS Word/Excel skills. This on-site role offers full-time hours and a comprehensive benefits package.

Qualifications

Basic administrative and clerical support experience.
Ability to learn and use company systems and processes.
Strong attention to detail and accuracy.

Responsibilities

Provide general administrative support to managers and departments for daily operations.
Coordinate travel arrangements and maintain calendars and meeting schedules.
Prepare and distribute routine correspondence, reports, and meeting minutes.
Maintain office supplies inventory and place replenishment orders.
Assist with permits and documentation; respond to routine inquiries.
Enter data into business systems and generate standard reports.
Support accounts payable/receivable activities and basic payroll/time reporting.

Skills

Process management

Analytical skills

Communication skills

Interpersonal skills

Attention to detail

Education

High School diploma or GED

Tools

MS Word

MS Excel

Outlook

SAP

Job description

Job Description

Job Title: Admin, Operations Support

Posting Start Date: 10/9/26

Job Description:

Position Information:

Posted Range: $18.50 to $33.60 hourly

This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth.

In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The Operations Support Administrator is responsible for providing general administrative and clerical support for day‑to‑day departmental operations. This entry‑level role focuses on transactional, routine, and support activities performed under established procedures and with guidance from more experienced staff.

Key Accountabilities

The duties and responsibilities listed are representative of the work performed by employees in this role and are not intended to be exhaustive. Specific responsibilities may vary based on business needs, location, operational requirements, and organizational assignment.

Provide general administrative support to managers and departments for daily operations and routine special projects

Coordinate travel arrangements and maintain departmental calendars and meeting schedules

Prepare, compose, and distribute routine correspondence, reports, and meeting minutes

Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed

Assist with obtaining permits and assembling standard documentation

Serve as a first‑point‑of‑contact for routine customer or internal inquiries; elevate complex issues as appropriate

Gather information from operations leadership and systems to assist with responding to questions

Explain basic company processes and procedures to customers and internal partners

Monitor and respond to assigned BPEMs in accordance with established guidelines

Administer and coordinate the preparation and completion of work orders following established policies and procedures

Assist field or operations teams by entering, updating, and tracking work order information in company systems

Enter data accurately into business systems, databases, and spreadsheets

Compile routine daily, weekly, and monthly reports using predefined formats

Research and update information in tracking systems and document repositories

Maintain organized records related to operations, customer activity, and departmental processes

Initiate routine purchasing transactions and assist with processing purchasing card and fleet‑related expenses

Support local inventory tracking and reporting; update inventory records

Assist with vendor setup, invoice processing, and researching routine billing or delivery discrepancies, with oversight

Assist with basic payroll and time reporting support by preparing documentation and verifying completeness

Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking

Prepare deposit documentation and forward information for review and approval

Knowledge/Skills

Basic process and project management skills

Good business acumen and judgment

Effective quantitative and analytical skills; attention to detail.

Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation)

Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others

Knowledge of customer and/or operations support practices

Ability to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reports