Lead Store Production & Customer Service Specialist

FedEx Office and Print Services; Richmond (VA); On-site; USD 23,000 - 29,000; Full time

Job summary

The Lead Consultant at FedEx Office and Print Services delivers a high‑quality customer experience across print, signs & graphics, and shipping. You will take customer orders, provide pricing, recommend products, produce complex orders, and operate advanced equipment while ensuring on‑time, accurate production.

With leadership direction you may guide team members on shift, assist training, coordinate pick‑ups and deliveries, and maintain clear communication across shifts to sustain service

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Demonstrates consultative behaviors to deliver friendly, expert service to all customers.
• Manages production flow to ensure orders are done right and on time.
• Takes customer orders, provides pricing information, and recommends FedEx Office products and services.
• Produces complex orders and operates equipment requiring advanced knowledge.
• Supervises and trains store team members on shift as needed.
• Coordinates pickup and delivery of customer orders.

Skills

Customer service

Communication skills

Leadership

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

POS terminal

Job description

The Lead Consultant at FedEx Office and Print Services delivers a high‑quality customer experience across print, signs & graphics, and shipping. You will take customer orders, provide pricing, recommend products, produce complex orders, and operate advanced equipment while ensuring on‑time, accurate production.

With leadership direction you may guide team members on shift, assist training, coordinate pick‑ups and deliveries, and maintain clear communication across shifts to sustain service