Lead Store Production & Customer Experience

FedEx Office and Print Services; Overland Park (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office and Print Services in Overland Park, KS is seeking a Lead Consultant to drive exceptional customer experiences across print, signs & graphics, and shipping. You will take orders, provide pricing, and guide customers to the best FedEx Office solutions, while coordinating store activities and overseeing production processes.

You will lead by example, train team members, and handle complex orders, ensuring quality from start to finish in a fast-paced environment.

Qualifications

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, gives pricing information, performs consultative selling to customers, and recommends FedEx Office products and services
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process

Job description

FedEx Office and Print Services in Overland Park, KS is seeking a Lead Consultant to drive exceptional customer experiences across print, signs & graphics, and shipping. You will take orders, provide pricing, and guide customers to the best FedEx Office solutions, while coordinating store activities and overseeing production processes.

You will lead by example, train team members, and handle complex orders, ensuring quality from start to finish in a fast-paced environment.