Retail Store Team Lead – Customer Experience & Ops

Banana Republic; South Portland (ME); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Banana Republic in Maine is seeking a store team member to support the leadership team, model selling behaviors, and drive a best-in-class customer experience. You will lead processes, execute tasks, and maintain productivity while collaborating with leadership to educate customers about our loyalty programs and deliver a seamless shopping journey.

The role emphasizes customer focus, flexible scheduling including evenings and weekends, and the use of omni-channel tools to ensure a frictionless

Qualifications

• Retail experience or background desirable.
• Strong communication and interpersonal skills.
• Lead by example and coach team to deliver results.

Responsibilities

• Treat customers and employees with respect to foster a positive work environment.
• Educate customers about loyalty programs to build brand loyalty.
• Model brand selling behaviors with every customer for exceptional experiences.
• Support sales leadership during non-peak hours with the customer at the center.
• Collaborate with store leadership to ensure tasks are completed efficiently.

Skills

Customer service

Communication

Team leadership

Omni-channel selling

Compliance knowledge

Job description

Banana Republic in Maine is seeking a store team member to support the leadership team, model selling behaviors, and drive a best-in-class customer experience. You will lead processes, execute tasks, and maintain productivity while collaborating with leadership to educate customers about our loyalty programs and deliver a seamless shopping journey.

The role emphasizes customer focus, flexible scheduling including evenings and weekends, and the use of omni-channel tools to ensure a frictionless