Lead Spa Host: Luxury Spa Team Leader

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 19,000 - 26,000; Part time

Benefits offered by this job

Wellness programs

Discounts on MGM properties

Free employee meals

Free parking

Health & income protection

Professional development

Volunteer opportunities

Job summary

Bellagio, part-time Lead Spa Host at MGM Resorts International, is responsible for leading the Spa Host team and delivering a luxury guest experience across spa, salon, lounges, conservatory, pool balcony, and guest-facing areas. You guide, coach, and coordinate daily operations to maintain the highest spa standards.

The ideal candidate has 2+ years in luxury spa or hospitality, some lead/trainer experience, spa scheduling familiarity, a high school diploma or GED, and must be 18+.

Qualifications

• 2+ years of prior relevant experience in a luxury spa, salon, hospitality, resort, or guest service environment.
• Previous experience preferred serving in a lead, or trainer role.
• Experience with spa scheduling and reservation systems.
• High School Diploma or GED.
• Must be 18 years of age or older.

Responsibilities

• Lead and coordinate the daily activities of the Spa Host team to ensure exceptional guest service and operational excellence.
• Serve as the primary resource for Spa Hosts during assigned shifts by providing guidance, support, and direction.
• Support the onboarding and training of new Spa Hosts and assist with ongoing team development.
• Facilitate daily pre-shift meetings to communicate business needs, VIP arrivals, special events, group bookings, and operational priorities.
• Assist with assigning daily responsibilities, coordinating break schedules, and ensuring adequate coverage throughout the operation.
• Address guest concerns promptly and professionally while supporting service recovery efforts when necessary.
• Facilitate the daily flow of guest reception, appointment coordination, treatment scheduling support, and group bookings.
• Partner with Spa Attendants, Service Providers, Salon Team Members, and leadership to ensure seamless communication and execution of services.
• Assist with coordinating VIP visits, group experiences, and special events.
• Participate in departmental meetings, trainings, and continuous improvement initiatives

Skills

Spa scheduling

Reservation systems

Leadership

Customer service

Training

Education

High School Diploma or GED

Job description

Bellagio, part-time Lead Spa Host at MGM Resorts International, is responsible for leading the Spa Host team and delivering a luxury guest experience across spa, salon, lounges, conservatory, pool balcony, and guest-facing areas. You guide, coach, and coordinate daily operations to maintain the highest spa standards.

The ideal candidate has 2+ years in luxury spa or hospitality, some lead/trainer experience, spa scheduling familiarity, a high school diploma or GED, and must be 18+.