Lead Spa Concierge — Front Desk & VIP Experience

Woodhouse Spa - Highland Park; Highland Park (IL); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Woodhouse Spa - Highland Park is launching a first-of-its-kind front desk operation. As the founding Lead Spa Concierge, you will set up the front desk from scratch, shape guest greeting and care, and partner daily with the Spa Director to build a premium guest experience.

You’ll manage front desk operations, retail, guest flow, VIP requests, and staff coordination with a focus on hospitality excellence and brand standards. This role offers growth potential within a luxury spa brand.

Qualifications

• High school diploma or equivalent required.
• Experience in front-office operations or customer service a plus.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask in a fast-paced hospitality setting.

Responsibilities

• Front desk operations, retail, and guest experience management.
• Greet guests promptly and deliver an exceptional experience.
• Answer calls and direct messages; manage messages accurately.
• Escort guests to lounges and treatment spaces.
• Provide spa tours and refreshments during visits.
• Maintain VIP/quiet rooms clean and tidy.
• Handle mail, packages, and online gift card sales.
• Keep guest and staff appointment data accurate.
• Support opening/closing procedures and emergency procedures.
• Attend training and uphold Woodhouse standards.

Skills

Verbal communication

Interpersonal skills

Time management

Organizational skills

Computer skills

POS platforms

Basic accounting

Front desk experience

Customer service

Hospitality

Education

High school diploma

Tools

Word

Excel

Outlook

PowerPoint

POS platforms

Job description

Woodhouse Spa - Highland Park is launching a first-of-its-kind front desk operation. As the founding Lead Spa Concierge, you will set up the front desk from scratch, shape guest greeting and care, and partner daily with the Spa Director to build a premium guest experience.

You’ll manage front desk operations, retail, guest flow, VIP requests, and staff coordination with a focus on hospitality excellence and brand standards. This role offers growth potential within a luxury spa brand.