Founding Spa Concierge & Front Desk Lead

Woodhouse Spa - Cedar Park; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Woodhouse Highland Park is seeking a founding Lead Spa Concierge to establish the front desk from scratch and shape how our team greets and cares for guests. You’ll work with the Spa Director daily, helping set the tone for a luxury guest experience at a new Woodhouse location.

As the founding Lead, you’ll train the team, manage guest services, and ensure smooth operations from check-in to post-visit follow-up. This role offers growth opportunities as the flagship location grows.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role or in front-office operations a plus.
• Customer service or hospitality experience a plus.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Excellent computer skills - Word, Excel, Outlook, PowerPoint, and POS platforms.
• Basic accounting for daily closing procedures.
• Able to pivot and stay professional in a fast-paced environment.
• Regular, consistent attendance and ability to work holidays and weekends.

Responsibilities

• Front desk operations, retail, and guest experience: guest appointments, check-in and check-out, and all internal and external communications and Retail.
• Greet every guest promptly and graciously, read their true needs, and deliver an exceptional experience, support VIP events and special guest requests.
• Answer and direct incoming calls; take and distribute messages accurately
• Escort guests and VIPs from check-in to changing lounges to quiet rooms pre and post treatments.
• Provide Spa tours
• Furnish guests with refreshments, snacks, and luxury wellness items during their experience.
• Ensure the VIP and quiet rooms are clean and tidy at all times.
• Manage mail, packages, and online gift card sales
• Keep guest and staff contact information and appointments accurate
• Support daily closing or opening procedures
• Know emergency procedures and alarm systems, and serve as point of contact in an emergency
• Attend training and participate in professional development
• Be a steward of the Woodhouse brand and Woodhouse standards

Skills

Customer service

Communication

Time management

Computer skills

POS systems

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

PowerPoint

Job description

Woodhouse Highland Park is seeking a founding Lead Spa Concierge to establish the front desk from scratch and shape how our team greets and cares for guests. You’ll work with the Spa Director daily, helping set the tone for a luxury guest experience at a new Woodhouse location.

As the founding Lead, you’ll train the team, manage guest services, and ensure smooth operations from check-in to post-visit follow-up. This role offers growth opportunities as the flagship location grows.