Lead Software Engineer: ServiceNow, GenAI & Now Assist

State Farm; Atlanta (GA); Hybrid; USD 107,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

Education support

Hybrid work

Competitive salary

Job summary

State Farm's Enterprise Technology (ET) Claims team seeks a Lead Software Engineer to design and implement solutions across ServiceNow, AI, automation, and observability to improve user experience and operational efficiency.

The role focuses on ServiceNow reporting/analytics, Now Assist, Virtual Agent, MCP capabilities, and integrations with Salesforce and cloud environments in a hybrid work setting.

Qualifications

• Strong hands-on experience with ServiceNow reporting/analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities.
• Proven software engineering skills with Java and/or Python/JavaScript, APIs, and enterprise integrations.
• Ability to apply AI/automation tools to improve support and operations.
• Strong analytical and technical problem-solving abilities.
• Experience with observability, monitoring, and reliability practices.
• Ability to work across multiple technology platforms and communicate effectively.

Responsibilities

• Develop ServiceNow solutions including reporting, analytics, workflows, integrations, automation, and dashboards.
• Integrate ServiceNow with Salesforce and cloud/on-premises systems.
• Develop APIs, scripts, automation, and software components for enterprise-scale solutions.
• Troubleshoot complex issues across applications, integrations, infrastructure, and networks.
• Collaborate with product, platform, and infrastructure teams to deliver solutions.

Skills

ServiceNow

Java/Python/JS

AI & Automation

Observability

DevOps

Problem solving

Communication

Multi-platform

Tools

Salesforce

Cloud platforms

On-Premises

Job description

State Farm's Enterprise Technology (ET) Claims team seeks a Lead Software Engineer to design and implement solutions across ServiceNow, AI, automation, and observability to improve user experience and operational efficiency.

The role focuses on ServiceNow reporting/analytics, Now Assist, Virtual Agent, MCP capabilities, and integrations with Salesforce and cloud environments in a hybrid work setting.