Lead ServiceNow & GenAI Engineer | Now Assist

Lang Elektroinstallation; Bloomington (IL); Hybrid; USD 107,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) with company contributions

Tuition assistance

Paid time off

Job summary

State Farm is seeking a Lead Software Engineer to design and implement ServiceNow-based solutions that improve end-user experience and operational efficiency. The role spans ServiceNow reporting, Now Assist, automation, and integrations with Salesforce and cloud environments.

The position is hybrid, requiring time in hub locations and remote work, with a focus on跨-platform engineering and delivering production-ready software. Excellent problem solving and communication are essential.

Qualifications

• ServiceNow reporting/analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities.
• Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations, automation, and reusable solution design.
• Ability to apply Now Assist, AI Agents, MCP, workflow automation, and intelligent tooling to improve support and operational processes.

Responsibilities

• Develop end-to-end user experience improvements across workstations, connectivity, apps and services.
• Build reusable capabilities to improve Run efficiency and diagnostics.
• Design and develop ServiceNow solutions including reporting, analytics, workflows and integrations.
• Develop and enhance Now Assist, Virtual Agent, and AI capabilities in ServiceNow.
• Integrate ServiceNow with Salesforce and cloud/on-premises systems.
• Create APIs, scripts and automation for enterprise-scale solutions.
• Troubleshoot complex issues across apps, integrations, infra, networks and client environments.
• Deliver work from design through production support with DevOps and reliability best practices.
• Collaborate with product, platform, and infrastructure teams.

Skills

ServiceNow engineering

Java

Python/JavaScript

APIs & integrations

AI, automation

Observability

Problem solving

Strong communication

Tools

Salesforce

Job description

State Farm is seeking a Lead Software Engineer to design and implement ServiceNow-based solutions that improve end-user experience and operational efficiency. The role spans ServiceNow reporting, Now Assist, automation, and integrations with Salesforce and cloud environments.

The position is hybrid, requiring time in hub locations and remote work, with a focus on跨-platform engineering and delivering production-ready software. Excellent problem solving and communication are essential.