Lead Software Engineer: ServiceNow & GenAI–Now Assist (HYBRID)

State Farm; Richardson (TX); Hybrid; USD 107,000 - 160,000; Full time

Benefits offered by this job

Annual raise & bonus

Healthcare & wellness programs

Tuition assistance

401(k) plan

Job summary

State Farm in the United States is seeking a Lead Software Engineer in Enterprise Technology (ET) Claims to design and implement solutions across ServiceNow, AI, and automation to improve end-user experience and reduce manual effort.

The role emphasizes ServiceNow reporting, Now Assist, Virtual Agent, MCP, and Salesforce integrations, with engagements across cloud and on-premises platforms. Hybrid work arrangements apply.

Qualifications

• ServiceNow reporting/analytics, automation, workflows, and integrations expertise.
• Strong development skills with Java and/or Python/JavaScript, APIs, and enterprise integrations.
• Ability to apply Now Assist, AI Agents, MCP, workflow automation to improve support and operational processes.
• Observability and operational engineering using monitoring/telemetry to improve UX and diagnostics.
• Strong analytical and cross-platform engineering ability and communication skills.

Responsibilities

• Develop end-to-end user experience improvements across apps and services.
• Build reusable capabilities to improve Run efficiency and diagnostics.
• Design and develop ServiceNow solutions including reporting, analytics, workflows, integrations, and dashboards.
• Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other AI capabilities.
• Integrate ServiceNow with Salesforce, observability platforms, enterprise apps, cloud services, and on-premises technologies.
• Develop APIs, scripts, automation, and software components for enterprise-scale solutions.
• Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments.
• Take assigned engineering work from design through implementation, documentation, and production support.
• Apply DevOps, observability, reliability, and software engineering best practices.
• Collaborate with product teams, platform teams, infrastructure teams, and business partners.

Skills

ServiceNow

Software Engineering

AI & Automation

Problem Solving

Observability

Communication

Multi-Platform

Documentation

DevOps

Tools

Salesforce

Cloud Platforms

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

HYBRID

Qualified candidates must live within close proximity to a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATIONS: Bloomington, IL; Richardson, TX; Tempe, AZ; or Dunwoody, GA

Qualified candidates must live within close proximity to the listed hub locations and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

SPONSORSHIP:

Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

Grow Your Skills, Grow Your Potential

Enterprise Technology (ET) Claims is seeking a Lead Software Engineer to design and implement solutions that improve the end-user experience, increase operational efficiency, reduce manual effort, and help Claims software product teams operate more effectively. This is an exciting opportunity to work across ServiceNow, AI, automation, observability, and other enterprise technologies. The engineer will receive prioritized threads of work and be responsible for taking them from technical analysis and design through development, implementation, and support.

A significant focus will include ServiceNow Reporting and Analytics, Now Assist, Virtual Agent, ServiceNow AI Agents, automation, and emerging Model Context Protocol (MCP) capabilities. While ServiceNow will be a major part of the role, this position requires broad software engineering skills and the ability to work across multiple platforms and technologies, including Salesforce and cloud-based environments.

Some Responsibilities May Include:

• Develop solutions that improve the end-to-end user experience, from the workstation and connectivity through the applications and services users rely on.
• Build reusable capabilities that improve product-team Run efficiency, reduce operational toil, strengthen diagnostics, and automate repeatable support activities.
• Design and develop ServiceNow solutions including reporting, analytics, workflows, integrations, automation, and operational dashboards.
• Develop and enhance solutions using Now Assist, Virtual Agent, ServiceNow AI Agents, MCP servers, and other emerging AI capabilities.
• Integrate ServiceNow with Salesforce, observability platforms, enterprise applications, cloud services, and on-premises technologies.
• Develop APIs, scripts, automation, and software components that support enterprise-scale solutions.
• Troubleshoot complex issues across applications, integrations, infrastructure, networks, and client environments.
• Take assigned engineering work from design through implementation, documentation, and production support.
• Apply DevOps, observability, reliability, and software engineering best practices.
• Collaborate with product teams, platform teams, infrastructure teams, support organizations, and business partners.

Qualifications

We Are Seeking Candidates With:

• ServiceNow Engineering Expertise — Strong hands‑on experience with ServiceNow reporting/analytics, automation, workflows, integrations, Now Assist, Virtual Agent, and related platform capabilities.
• Software Engineering & Integration — Strong development skills with Java and/or Python/JavaScript, APIs, enterprise integrations, automation, and reusable solution design.
• AI & Automation Engineering — Ability to apply Now Assist, AI Agents, MCP, workflow automation, and intelligent tooling to improve support and operational processes.
• Technical Problem Solving — Ability to take an assigned problem, analyze it across multiple technology layers, determine the best technical approach, and deliver a production‑ready solution.
• Observability & Operational Engineering — Experience using monitoring, telemetry, and operational data to improve the end‑user experience, strengthen diagnostics, reduce operational toil, and make software product teams more effective.
• Strong analytical and technical problem‑solving skills.
• Ability to work across multiple technology platforms and independently determine technical approaches for assigned work.
• Strong written and verbal communication skills.
• Primary engineering focus will include ServiceNow, Client, On‑Premises, Salesforce, and Cloud platforms.

Additional Skills

• Experience with Agile development, DevOps, CI/CD, Git-based development, and Infrastructure as Code.
• Understanding of software architecture, design patterns, observability, performance engineering, SRE principles, and ITIL practices.
• Strong technical documentation skills including runbooks, troubleshooting guides, architecture diagrams, technical designs, and knowledge articles.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $107,000 - $160,000
  • Starting salary will be based on skills, background, and experience. **High end of the range limited to applicants with significant relevant experience**
• Potential yearly incentive pay up to 14% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in‑network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top‑note tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!