Lead Software Engineer: IT Support Integrations & AI

State Farm; Richardson (TX); Hybrid; USD 107,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance programs

401(k) plan with company contributions

Paid time off

Matching Gift Program

Good Neighbor Grant Program

Employee Assistance Fund

Job summary

State Farm is seeking a Lead Software Engineer to shape the future of enterprise IT support. You will lead delivery across a connected ecosystem of platforms, including ServiceNow, Amazon Connect, chatbot and mobile applications.

This role combines hands-on engineering with technical leadership, guiding internal teams and external partners to raise engineering standards and deliver integrated solutions.

Qualifications

• 5+ years of enterprise software engineering experience.
• Experience with APIs, integrations, and enterprise applications.
• Strong communication and cross‑functional collaboration skills.

Responsibilities

• Lead end-to-end delivery of enterprise support solutions from ideation to deployment.
• Drive technical design, code quality, and Agile/DevOps practices across platforms.
• Partner with architects, UX, product stakeholders and partners for integrated solutions.
• Influence engineering standards and delivery across cross-functional teams.
• Oversee reliability, observability, and operational support.
• Mentor engineers and promote best practices in software development.

Skills

Programming languages

ServiceNow experience

APIs & integrations

Troubleshooting

Communication & collaboration

Tools

ServiceNow development

React

Node.js

AWS

CI/CD

Observability tools

Job description

State Farm is seeking a Lead Software Engineer to shape the future of enterprise IT support. You will lead delivery across a connected ecosystem of platforms, including ServiceNow, Amazon Connect, chatbot and mobile applications.

This role combines hands-on engineering with technical leadership, guiding internal teams and external partners to raise engineering standards and deliver integrated solutions.