Lead ServiceNow Engineer - Automation & Integrations

State Farm; Richardson (TX); Hybrid; USD 86,000 - 140,000; Full time

Benefits offered by this job

Annual raise and bonus

Health and wellbeing programs

Tuition assistance

401(k) with company contributions up 7

Generous time off policies

Matching Gift Program

Job summary

State Farm is seeking an experienced Software Engineer to build enterprise-grade ServiceNow capabilities with the ServiceNow Engineering Services Team. You will partner with product teams, stakeholders, and engineers to design, develop, test, and support ServiceNow solutions—owning delivery quality and platform excellence.

This exciting opportunity focuses on delivering enterprise-grade automation that improves experiences and outcomes, elevating engineering quality across the ServiceNow

Qualifications

• Experience developing on ServiceNow or similar enterprise platforms.
• Strong object-oriented design and software engineering fundamentals.
• Experience building and consuming REST APIs; GlideAPIs is a bonus.
• Familiarity with JavaScript, web technologies, and workflow automation; XML/JSON for data exchange.
• Ability to troubleshoot technical issues and identify root causes.
• Analytical problem-solving, clear communication, and strong collaboration with technical and business partners.
• Customer-focused mindset and dependable execution in delivery and operational support.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications, workflows, and user experiences.
• Translate business requirements into technical solutions with measurable impact.
• Build workflows, business rules, and automations that improve operational efficiency and reliability.
• Develop and maintain REST APIs and enterprise integrations; build and consume APIs to support end-to-end integration needs.
• Participate in code reviews, testing, and release readiness activities to ensure delivery quality and post-release stability.
• Troubleshoot and resolve platform and integration issues, identifying root cause and implementing durable fixes.
• Contribute to Agile delivery and modern engineering practices, including CI/CD where applicable.
• Recommend enhancements to improve performance, reliability, and user experience.
• Help shape reusable engineering patterns, standards, and modernization practices across the ServiceNow platform.
• Collaborate with architects, security, product, and engineering teams to drive scalable and supportable solutions.

Skills

ServiceNow

REST APIs

JavaScript

XML/JSON

Troubleshooting

Analytical thinking

Collaboration

Customer-focused

Tools

GlideAPIs

CI/CD

ATF

ITSM/CSM/ITOM/IRM/SPM

API integration

Job description

State Farm is seeking an experienced Software Engineer to build enterprise-grade ServiceNow capabilities with the ServiceNow Engineering Services Team. You will partner with product teams, stakeholders, and engineers to design, develop, test, and support ServiceNow solutions—owning delivery quality and platform excellence.

This exciting opportunity focuses on delivering enterprise-grade automation that improves experiences and outcomes, elevating engineering quality across the ServiceNow