Lead Slot Operations Supervisor

Sam's Town Hotel & Gambling Hall, Las Vegas

Las Vegas (NV)

Sur place

USD 45 000 - 60 000

Plein temps

Il y a 4 heures

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Résumé du poste

Boyd Gaming Corporation in Las Vegas is seeking a Slot Service Supervisor to lead and evaluate slot personnel on the casino floor and in the office. You will respond to customer disputes, perform minor repairs on gaming devices, and ensure accurate recording of jackpots, transactions and machine malfunctions.

The role requires strong communications, reliable scheduling, and maintaining security with key controls.

Qualifications

Must be at least 21 years of age.
Minimum of three (3) years of experience in gaming, with a concentration in slots, preferred.
Minimum of two (2) years of related management experience preferred.
Must have excellent communication and customer service skills. Job may be on office and casino floor.
Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsabilités

Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
Respond to and resolve customer disputes / complaints.
Perform minor repairs to gaming devices, including but not limited to clearing jams, resetting machines, and verifying jackpots.
Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc.
Investigate and resolve discrepancies.
Prepare and implement work schedule in response to business demands.
Maintain secure key controls at all times.
Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
Effectively communicate by two-way radio.
Other duties as assigned