Lead Slot Supervisor

Ameristar Casino Resort Spa St. Charles; Saint Charles (MO); On-site; USD 52,000 - 68,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Slot Supervisor to oversee the slot operations on a designated shift, ensuring compliance with gaming regulations, maintaining game integrity, and delivering exceptional guest service. You will manage staffing, resolve disputes, and act as a bridge between upper management and frontline staff to uphold quality standards.

The role requires two years as a Slot Attendant and one year as a Slot Supervisor, with strong knowledge of casino management software and

Qualifications

• Must be at least 21 years old.
• Minimum of two years’ experience as a Slot Attendant and one year as a Slot Supervisor.
• Effective knowledge of casino management software and live games equipment.
• Ability to read, write, speak, understand English sufficiently for the role.
• Ability to work in a fast-paced environment and follow directions.
• Must be able to obtain and keep a State Gaming Commission license.

Responsibilities

• Oversee slot operations on a specific shift and ensure compliance with gaming regulations.
• Handle guest service issues and monitor game integrity.
• Manage staffing, resolve disputes, and maintain a secure, fair gaming environment.
• Coach, monitor, and develop the Slot team for improved performance.
• Review department-related reports and input changes to the casino floor.

Skills

Slot supervision

Staff coaching

Regulatory compliance

Customer service

English communication

Tools

Casino management software

Live games equipment

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for overseeing the operations of slots on a specific shift. Ensure compliance with gaming regulations, handle guest service issues, and monitor game integrity. Also responsible for managing staffing, resolving disputes, and maintaining a secure and fair gaming environment. Lead Slot supervisor is a bridge between upper management and staff, directing daily operations, guiding team members and ensuring quality standards are met.

• Creates and ensures a fun-filled, entertaining, and exciting environment.
• Acknowledge and greet guests warmly and sincerely on and off the game.
• Adheres to, interprets, supports, and explains established company policies and procedures as well as applicable local, state, federal, and other regulatory procedures.
• Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino.
• Responsible for having a full comprehensive knowledge of the internal controls and adhering to and enforcing the same.
• Coach, monitor, and develop the Slot team for improved performance.
• Develops, implements, maintains, and monitors an effective team member relations program through effective communication.
• Hires, trains, coaches, assesses, and reviews the job performance of subordinates, including both non-exempt and exempt team members.
• Analyzes and reviews department-related reports. Reviews and provides input for changes to the casino floor.
• Monitors and implements the issuance of comps.
• Assists in overseeing the operation of slots and ensures team members are following company, department, and state regulations.
• Ensures compliance with federal currency reporting requirements.
• Enters the table closers at the completion of the gaming day.
• Ability to add or adjust player reward credits through gaming activity ratings.

Qualifications

• Must be at least 21 years of age.
• Minimum of Two (2) years’ experience as a Slot Attendant, and one (1) year as a Slot Supervisor.
• Effective knowledge of casino management software and live games equipment.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain, and execute written, verbal, and demonstrated directions, explanations, and guidance.
• Ability to work in a fast-paced environment and effectively communicate with guests, team members, and management.
• Must be able to obtain and keep a license issued by the State Gaming Commission.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.