Slot Floor Supervisor: Shift Leader

Boyd Gaming

Las Vegas (NV)

On-site

USD 74,000 - 129,000

Full time

5 days ago

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Job summary

Boyd Gaming Corporation is seeking a Slot Supervisor to oversee slot department personnel during assigned shifts, ensure security of slot funds, and enforce company policies and gaming regulations. The role requires handling customer disputes, performing minor repairs on devices, and maintaining detailed records and schedules.

Strong communication and customer service skills are essential for success in a dynamic casino environment.

Qualifications

Must have excellent communication and customer service skills.
Minimum of three (3) years of experience in gaming, with a concentration in slots, preferred.
Minimum of two (2) years of related management experience preferred.

Responsibilities

Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
Respond to and resolve customer disputes / complaints.
Perform minor repairs to gaming devices, including but not limited to clearing jams, resetting machines, and verifying jackpots.
Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
Investigate and resolve discrepancies.
Prepare and implement work schedule in response to business demands.
Maintain secure key controls at all times.
Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
Effectively communicate by two-way radio.
Other duties as assigned