Lead Slot Floor Ambassador — Four Diamond Service

Gun Lake Casino Resort; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

Gun Lake Casino Resort is seeking a Lead Guest Service Ambassador to oversee slot floor operations and ensure Four Diamond Service standards. You will assist guests with jackpots, signups, and cash exchanges while maintaining Title 31 compliance and protecting assets.

The role requires 21+ years of age, a high school diploma or GED, and at least 1 year of slot experience. You will lead and train team members, balance funds, and uphold the casino’s safety and customer service expectations.

Qualifications

• Must be 21+ years of age.
• High School diploma or GED required.
• Minimum 1 year slot experience required.
• Certified Job Coach or prior Lead GSA experience preferred.
• Ability to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
• Strong communication and leadership skills.

Responsibilities

• Oversee slot floor operations and assist guests.
• Assist in paying jackpots and exchanging cash/cash equivalents.
• Train, guide, and lead Guest Service Ambassadors.
• Ensure compliance with Title 31 procedures and company policies.
• Balance funds and assets at end of shift.
• Maintain a neat, safe casino floor and assist with operational duties.

Skills

Customer service

Communication skills

Title 31 knowledge

Cash handling

Leadership

Coaching

Education

High School diploma or GED

Job description

Gun Lake Casino Resort is seeking a Lead Guest Service Ambassador to oversee slot floor operations and ensure Four Diamond Service standards. You will assist guests with jackpots, signups, and cash exchanges while maintaining Title 31 compliance and protecting assets.

The role requires 21+ years of age, a high school diploma or GED, and at least 1 year of slot experience. You will lead and train team members, balance funds, and uphold the casino’s safety and customer service expectations.