Guest Experience Ambassador — Four Diamond Service

Gun Lake Casino, Inc.; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Gun Lake Casino Resort in Wayland, MI is seeking a Guest Service Ambassador to deliver Four Diamond Service to guests, handle jackpots, currency exchanges, and Rewards signups, while strictly following Title 31 procedures.

The role includes safeguarding assets, balancing funds, and maintaining a clean, safe casino floor. You must be 21+ with a high school diploma or GED, able to obtain a gaming license, and ready for a flexible schedule including nights and weekends.

Qualifications

• Must be 21+ years of age.
• High School diploma or GED required.
• Ability to communicate effectively with guests, team members, and management.
• Basic math and money-handling skills.
• Must obtain gaming license with Gun Lake Tribal Gaming Commission.
• Working understanding of Title 31 requirements.
• Understand and practice Four Diamond Service standards and Seven Grandfather Teachings.
• Follow company and departmental rules, regulations, policies and procedures.
• Ability to handle guest opportunities professionally with sound judgment.
• Must be able to work a flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Provide AAA Four Diamond Standard service to guests and handle paper fills, jackpots, minor machine repair, currency and coin exchange, and Rewards card signups.
• Observe and safeguard assets; complete transactions in line with Title 31 procedures.
• Balance funds and assets at end of shift and maintain accountability of slots bank.
• Inform shift management of illegal devices or activity; report any concerns.
• Maintain clean, neat, and safe work areas on the casino floor and other assigned areas.

Skills

Communication

Money handling

Title 31 knowledge

Customer service

Professional judgment

Flexible schedule

Education

High School diploma or GED

Job description

Gun Lake Casino Resort in Wayland, MI is seeking a Guest Service Ambassador to deliver Four Diamond Service to guests, handle jackpots, currency exchanges, and Rewards signups, while strictly following Title 31 procedures.

The role includes safeguarding assets, balancing funds, and maintaining a clean, safe casino floor. You must be 21+ with a high school diploma or GED, able to obtain a gaming license, and ready for a flexible schedule including nights and weekends.