Lead GSA

Paycom - ATS; Michigan; On-site; USD 55,000 - 75,000; Full time

Job summary

Gun Lake Casino Resort is seeking a Lead Guest Service Ambassador to oversee slot floor operations and ensure Four Diamond Service standards. You will assist guests with jackpots, signups, and cash exchanges while maintaining Title 31 compliance and protecting assets.

The role requires 21+ years of age, a high school diploma or GED, and at least 1 year of slot experience. You will lead and train team members, balance funds, and uphold the casino’s safety and customer service expectations.

Qualifications

• Must be 21+ years of age.
• High School diploma or GED required.
• Minimum 1 year slot experience required.
• Certified Job Coach or prior Lead GSA experience preferred.
• Ability to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
• Strong communication and leadership skills.

Responsibilities

• Oversee slot floor operations and assist guests.
• Assist in paying jackpots and exchanging cash/cash equivalents.
• Train, guide, and lead Guest Service Ambassadors.
• Ensure compliance with Title 31 procedures and company policies.
• Balance funds and assets at end of shift.
• Maintain a neat, safe casino floor and assist with operational duties.

Skills

Customer service

Communication skills

Title 31 knowledge

Cash handling

Leadership

Coaching

Education

High School diploma or GED

Job description

Position Summary:Provide friendly, efficient, Four Diamond Standard service to guests. Oversee slot floor operations. Properly implements all Title 31 procedures and safeguards the Company’s assets. The Lead GSA assists in paying jackpots, performing minor machine repairs, Reward card signups, and performing exchanges of cash and cash equivalents. Perform responsibilities in accordance with all Company standards, policies, and procedures.About Us:At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:Love: Love your brothers and sisters and share with them.Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.Bravery: To do what is right, even in the most difficult of times.Honesty: Be honest in every action and provide good feelings in your heart.Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less.In this Role:Responsible for practicing, supporting, and always promoting AAA Four Diamond and Gun Lake Casino Resort’s standards.Comply with signatory controls, including jackpot / fill vouchers, check-in / out sheet, key control, and other forms associated with daily duties.Follow all Responsible Gaming Guidelines.Inform shift management of any illegal gaming devices or activity.Capable of counting down, checking in / out, and maintaining accountability of a slot booth or bank.Effectively and efficiently complete transactions for guests while maintaining Title 31 requirements.Follow all procedures and policies to ensure that duties are performed within accepted standards established by Casino Management and Regulatory requirements.Responsible for the final balancing of funds and assets assigned during a shift.Handle guest opportunities in a positive and professional manner.Keep work areas and casino floor neat, clean, and safe.Understand and be aware of the Rewards Program to sign guests up and champion the benefits of the program.Be aware of all current and upcoming events and promotions. • Enforces Slot department policies and provides constructive feedback to Slot Department management regarding necessary changes and improvements. • Follow all safety procedures to ensure a safe work environment for yourself and others.Monitor performance and lead Guest Service Ambassadors in day-to-day operations. Train, guide, and provide feedback to new Team Members.Comply with signatory controls, including Jackpot/Fill tickets and other forms associated with daily duties.Efficiently process all requests for overrides on jackpots and fills.Be able to complete guest requests for benefits, such as comps.Other job-related duties as assigned.Work Conditions:Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.Essential Qualifications:Must be 21+ years of age.Must possess a High School diploma or GED.Must have one (1) year minimum slot experience.Must be a certified Job Coach or have previous step-up Lead GSA experience.Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.Demonstrate the ability to coach and develop subordinates. • Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.Must have a working understanding of Title 31 requirements.Understand and practice Four Diamond Service standards and The Seven Grandfather Teachings.Basic math and money-handling skills.Ability to handle Guest opportunities in a positive and professional manner while demonstrating sound judgment and mature decision-making.Must be able to work a flexible schedule based on business needs, which includes days, evenings, weekends, and holidays.Physical Requirements:Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.Ability to read, write, and input data into the computer.Must have the manual dexterity to operate job-related equipment.Must have the ability to access all properties and areas.Ability to bend, kneel, reach, and lift items weighing up to 25 lbs. Ability to push a cart weighing in excess of 300 lbs.Ability to stand and walk for the duration of the shift.Able to hear radio transmissions and communicate clearly on the radio.Disclaimer and Conditions of Employment:The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.Indian Preference:The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.