Lead Slot Supervisor: Elevate Guest Experience

Spotlight 29 Casino; Coachella (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Spotlight 29 Casino is seeking a Slot Supervisor to lead the Slot Department, uphold service standards, and coach team members. You will monitor jackpots, handle overrides, and ensure adherence to Gaming Rules and internal controls while maintaining a high level of guest satisfaction.

The role requires a high school diploma and supervisory experience, with flexible hours across multiple shifts in a 24/7 casino environment.

Qualifications

• Experience supervising a team in a casino environment.
• Strong customer service mindset and ability to train staff.
• Knowledge of departmental policies and gaming regulations.

Responsibilities

• Lead Slot Department daily operations and set the tone for shifts.
• Ensure compliance with MICS/TICS and Spotlight 29 policies.
• Monitor jackpots, oversee overrides, and manage headcounts.
• Coach staff, conduct evaluations, and address performance.
• Communicate issues up the chain and with other departments.
• Maintain safety standards and assist in scheduling.

Skills

Customer service

Leadership

Communication

Training

Policy compliance

Attention to standards

Education

High School Diploma or GED

Job description

Spotlight 29 Casino is seeking a Slot Supervisor to lead the Slot Department, uphold service standards, and coach team members. You will monitor jackpots, handle overrides, and ensure adherence to Gaming Rules and internal controls while maintaining a high level of guest satisfaction.

The role requires a high school diploma and supervisory experience, with flexible hours across multiple shifts in a 24/7 casino environment.