Lead Site Reliability Engineer - Platform Stability & AIOps

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Site Reliability Engineer within the Public Cloud team to blend hands-on engineering with program leadership, promoting platform stability and improving availability.

You will partner with Engineering and Product to translate incidents and error budgets into prioritized work, drive automation, and apply AI/LLM approaches to reliability while maintaining velocity.

Qualifications

• 5+ years in SRE / production engineering at enterprise scale.
• Strong collaboration with Engineering and Product leadership.
• Experience with AWS and/or Azure and automation/IaC fundamentals.
• Experience using AI/LLM-enabled approaches in operations with controls.

Responsibilities

• Drive consistency across SRE teams with standardized SLOs, on-call, runbooks, and postmortems.
• Partner with Engineering and Product to embed reliability in roadmaps and backlog.
• Design operating cadences and standardize intake/prioritization.
• Align reliability operations to risk controls and automate remediations.
• Identify automation opportunities and track adoption.
• Own cross-platform reliability metrics reporting.
• Apply AI/LLMs to improve triage and incident summaries with safeguards.
• Provide hands-on leadership during major incidents.

Skills

SRE experience

Cross-team standardization

Observability

Incident response

AWS/Azure

IaC automation

AI/LLM in operations

Leadership

Tools

Terraform

Python

Go

Bash

CI/CD

Job description

JPMorgan Chase & Co. is seeking a Lead Site Reliability Engineer within the Public Cloud team to blend hands-on engineering with program leadership, promoting platform stability and improving availability.

You will partner with Engineering and Product to translate incidents and error budgets into prioritized work, drive automation, and apply AI/LLM approaches to reliability while maintaining velocity.