Lead Shipper

Watts Water Technologies; Franklin (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental coverage

Retirement benefits

Paid holidays and PTO

Educational reimbursement

Fitness reimbursements

Employee discounts

Job summary

Watts Water Technologies is seeking a Lead Shipper to coordinate daily shipping activities at our Franklin, NH facility. You will supervise shipping staff, ensure on-time customer shipments, and maintain accurate documentation while working with SAP and other ERP systems.

The role requires 3+ years in shipping/logistics within manufacturing, forklift certification preferred, and strong organizational and communication skills in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 3+ years in shipping, warehousing, logistics, or materials in a manufacturing or distribution environment.
• Experience leading a team or coordinating work.
• Experience with SAP or similar ERP systems.
• Proficiency with Excel and MS Office.
• Knowledge of shipping documentation, carrier requirements, and transportation processes.
• Forklift experience and certification is a plus.
• Strong organizational, problem solving, and communication skills.
• English reading/writing ability.
• Background checks and pre-employment testing may be required.

Responsibilities

• Lead daily shipping activities to ensure on-time customer shipments.
• Prioritize workload to meet production and customer requirements.
• Verify bills of lading, packing slips, and carrier documents.
• Ensure proper packaging, labeling, and prep per specs.
• Perform SAP transactions for shipping, inventory movements, and orders.
• Coordinate with carriers to schedule pickups and resolve issues.
• Monitor shipping schedules and report delays or issues to relevant teams.
• Train and mentor shipping personnel on processes and safety.
• Assist with inventory accuracy via cycle counts and discrepancies investigations.
• Maintain organized shipping records and documentation.
• Support continuous improvement in shipping/warehouse operations.
• Operate forklifts and pallet jacks as needed.
• Adhere to safety regulations and company policies.
• Perform other duties as assigned.

Skills

Shipping/logistics experience

Team leadership

SAP/ERP experience

Excel/MS Office

Attention to detail

Communication skills

English literacy

Education

High school diploma

Tools

SAP

Job description

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We’re all part of the same crucial mission, no matter what function we support – it’s to provide safe, clean water for the world, and to protect our planet’s most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

Scope of Position

The Lead Shipper is responsible for coordinating daily shipping operations to ensure the accurate, timely, and efficient movement of finished goods and materials. This role serves as the primary point of contact for the shipping function, providing guidance and support to shipping team members while maintaining compliance with company policies, customer requirements, and safety standards. The Lead Shipper performs shipping activities, manages documentation and system transactions, and works closely with Production, Materials, Customer Service, and Warehouse personnel to meet business objectives.

This position reports to the Materials Supervisor, is onsite, and is based in Franklin, NH.

Primary Job Duties and Responsibilities

• Lead and coordinate daily shipping activities to ensure on-time and accurate customer shipments.
• Assign and prioritize workload within the shipping area to meet daily production and customer requirements.
• Verify shipping documentation, including bills of lading, packing slips, carrier paperwork, and export documents as required.
• Ensure all shipments are properly packaged, labeled, and prepared in accordance with customer and carrier specifications.
• Perform system transactions in SAP (or other ERP systems) related to shipping, inventory movements, and order fulfillment.
• Coordinate with carriers and transportation providers to schedule pickups and resolve shipment issues.
• Monitor shipping schedules and communicate delays, shortages, or transportation concerns to appropriate departments.
• Train, mentor, and provide day-to-day guidance to shipping personnel on processes, procedures, and safety requirements.
• Assist with inventory accuracy through cycle counts, material verification, and investigation of inventory discrepancies.
• Maintain organized shipping records and documentation in accordance with company procedures.
• Support continuous improvement efforts within shipping and warehouse operations.
• Operate material handling equipment such as forklifts and pallet jacks, as authorized and required.
• Ensure compliance with all safety regulations, quality standards, and company policies and procedures.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• 3+ years of shipping, warehouse, logistics, or materials experience in a manufacturing or distribution environment.
• Previous lead, coordinator, or team leadership experience preferred.
• Experience with SAP or similar ERP systems preferred.
• Proficiency with Microsoft Office applications, including Excel.
• Knowledge of shipping documentation, carrier requirements, and transportation processes.
• Experience operating forklifts and other material handling equipment preferred; certification is a plus.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent attention to detail and commitment to accuracy.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to read, write, and understand English.
• Understanding of and adherence to applicable laws, regulations, policies, and safety practices.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working on-site in a manufacturing facility. You will be required to work at the Company’s location in Franklin, NH. Your scheduled work hours will be communicated to you by your manager.

Physical Requirements

• Ability to stand for long periods of time.
• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 50 pounds.
• Ability to physically move around manufacturing and warehouse environments.
• Ability to read documents and communicate clearly with management and coworkers.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIOnsite

Watts in it for you

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.