Shift Leader: Lead a High-Energy Team to Great Service

Baskin-Robbins; Wilton (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid Time Off

Employee meals

Medical insurance with company contrib

Dental insurance with company contrib

Short-term disability

Job summary

Baskin-Robbins in Wilton, ME is seeking a Shift Leader to drive store operations and customer service excellence. You will lead the team, ensure fast, friendly service, and maintain quality standards. This role offers growth into management and a strong focus on developing team talent.

You will work with a franchisee of Dunkin’ Donuts, with benefits that include competitive weekly pay, PTO, and employee meals. This is a full-time, in-store leadership position.

Qualifications

• Requires ability to lead a team during shifts.
• Must deliver high level of customer service consistently.
• Strong communication and mentoring skills to develop team talent.

Responsibilities

• Lead the store team during shifts to ensure smooth operations.
• Ensure C.A.R.E. level of service for every customer.
• Oversee quality control of products and adherence to standards.
• Deploy crew, manage drive-thru performance, set goals, and report results.

Skills

Leadership

Customer service

Team supervision

Job description

Baskin-Robbins in Wilton, ME is seeking a Shift Leader to drive store operations and customer service excellence. You will lead the team, ensure fast, friendly service, and maintain quality standards. This role offers growth into management and a strong focus on developing team talent.

You will work with a franchisee of Dunkin’ Donuts, with benefits that include competitive weekly pay, PTO, and employee meals. This is a full-time, in-store leadership position.