Lead Shift Leader: Drive Sales, Service & Store Ops

MINISO USA; Mesquite (TX); On-site; USD 19,286 - 26,174; Full time

Job summary

MINISO USA in Mesquite, TX is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. This role contributes to achieving KPIs, upholding store standards, and supporting cash handling, merchandising, and shipment processing.

The Shift Leader will actively promote the store’s membership program to foster loyalty, lead by example on the sales floor and registers, and help create a positive, energetic

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ years in a supervisory role, preferably in retail.
• Ability to travel between store locations as needed.
• Strong leadership and customer service orientation.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring recovery, cleanliness, and safety compliance.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support Loss Prevention efforts and adherence to company policies.
• Maintain a professional attitude and align with MINISO USA’s customer commitment.
• Process sales transactions accurately using point-of-sale systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer service

POS operation

Cash handling

Store operations

Travel between locations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Mesquite, TX is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. This role contributes to achieving KPIs, upholding store standards, and supporting cash handling, merchandising, and shipment processing.

The Shift Leader will actively promote the store’s membership program to foster loyalty, lead by example on the sales floor and registers, and help create a positive, energetic